Depending on stock level and location of the inventory, certain shipping options may not be available for some products.

In some instances, we may be able to make an exception and transfer a bike to another Mack Cycle retail location for pickup. Additional shipping charges may be applicable for cross-market transfers.

Thanks so much for your interest in ordering a bike through Mack Cycle!

Our fulfillment center staff is working as hard as possible to ensure that every bike ordered is shipped out in a timely manner. Here are a couple scenarios to keep in mind for the estimated time of arrival (ETA) of your specific bike order.

There are a couple factors that will affect the time it will take for the bike you are interested in to ship out:

• In-Stock Bikes: For in-stock bikes, the processing time is typically 5-6 business days. These bikes often need to be “transferred” from one of our facilities to our fulfillment center where they will undergo the shipping procedure.
• Special Order Bikes: For “Special Order” bikes, we do our best to set reasonable expectations for timing on the listing for the bike, right above the “Special Order This Item” button that you will click to add the bike to your cart. These time frames can vary for each special order bike. 

Our fulfillment center staff works as hard as possible to ensure that every bike ordered is shipped out in a timely manner. Here are a couple scenarios to keep in mind for the estimated time of arrival (ETA) of your specific bike order.

• In-Stock Bikes: For bikes in stock, processing typically takes 5-6 business days. This includes the time needed for transfer to the fulfillment center and order prep.
• Special Order Bikes: If you've ordered a special order bike, the shipping time may vary. The expected timing is usually indicated on the listing.

After your bike has been shipped, we will promptly send you the tracking information so you can follow its journey to your doorstep.

Once an order has been placed, there's no way to change the payment method. This request will need to be processed manually by one of our online Sales Support Agents. They will need to cancel your order so you can place a new order with your preferred payment method.

The sooner you are able to reach out to us the better to avoid your order shipping out with the wrong payment method. It’ll is only possible to cancel the order without fees before your order is shipped out!

You'll need to get in touch with one of our sales support agents. Call us at + 1 (305) 661-8363 We’re here to help!

Order numbers can be found in your order confirmation email, or via logging onto your account on our website.

Your order number can be found on your order confirmation email, as well as on our website! If you click on the person icon located at the top right corner of any page of https://mackcycle.com/, you can log into your account.

You will be able to see your order numbers listed on the 'My Account' page. Be sure to use the email address used to place your order.

Please allow up to 24 hours for your tracking number to update. The item must first come into the carrier’s possession and receive an origin scan before any information is available. Thanks for your patience!

Your order status can be found by viewing your account on our website, or by viewing your order confirmation email! Having trouble with those? Here's how to find the information.

To view your order status, you can click on the order number when logged into your https://mackcycle.com/. If you have trouble logging in or haven't yet created an account and password, we have some instructions here: Why can't I log in after placing an order?

Alternatively, you can open your order confirmation email, which was sent when you completed your order, to view your order details and status.

Please keep in mind that bikes shipped using our 'Wheelsmith Gold Label Assembly' method may take 5-6 days to ship out and reflect a change in order status. For further details on the timing of bikes shipping out, you can click here: If I place an order for a bike, how long will it take to ship?

Once an order is placed, we are unable to change the shipping address. If the shipping address needs to be changed, we can cancel the order for you so that you can place a new order with the desired address.

The sooner you are able to reach out, the better, so that we can make the cancellation and re-order happen before the original order is too far along in processing.

Please reach out to online sales support via email at info@mikesbikes.com or by phone at 866-600-2453 at your earliest convenience.

We typically are not sent notification on when items ship from manufacturers. We do our best to provide accurate ETA's when items need to be ordered, but please reach out with any questions!

Unfortunately, the manufacturers we work with do not notify us when a bike ships from their warehouse to ours. However, please rest assured that your order is being processed with as much expediency as possible. 

Once we receive your special order bike and have it ready to ship out to you, you’ll receive a confirmation email from Mack Cycle with a FedEx tracking number.

Your order with Mack Cycle may have items located in different warehouses or store locations across the San Francisco Bay Area and Denver, CO regions, which could result in partial shipments with varying processing times.

Here at https://mackcycle.com/, we have multiple warehouses and 18 store locations across the San Francisco Bay Area and Denver, CO regions. It's possible that different items on your order were located in different locations and needed to ship separately. While only part of your order may have shipped so far, rest assured that our team is working as fast as possible to get the remaining items on your order shipped out.

Please note that different items can also have varying processing times. Components and accessories typically ship out faster than complete bikes. If you have a bike on your order awaiting shipment.

That is certainly something we can assist with, as long as the hold time is reasonable.

If you've already placed an order, please let us know as soon as possible so we can make the necessary accommodations before your order ships out.

If you have not yet placed an order, please leave notes in the note field at checkout and reach out to us to ensure it is seen and properly held.

Sometimes, multi-piece shipments may not arrive simultaneously, but there's no need to worry! Your order was either shipped under one master tracking number or split between different fulfillment locations. Keep reading for further details.

Last Updated: April 2, 2024

One master tracking number

If we shipped you multiple packages under one master tracking number, you can use the link we sent in your email shipping confirmation to track the other package(s). If you use the link from the confirmation, it will take you to the carrier’s website, and you’ll be able to view the status of each package under the multi-piece shipment tab (pictured below is an example of FedEx).

The green status bar indicates delivery, while the purple shows a package waiting to be delivered.

From here, you will be able to see which package(s) has been delivered, and where the other package(s) are in their journey. Please note that other carrier’s portals may not look identical, but the practice will be similar.

Split shipment

If we had to split the shipment to be fulfilled from multiple locations, you will have received a confirmation email for each shipment, as well as which items were shipped on each one. These respective emails will have different links to unique tracking information that will allow you to see when each shipment is set to arrive.

So long as your order has not been picked up by the shipping carrier, we may be able to still edit or change your order.

We understand that things can change and adjustments may be necessary. Whether you want to add or remove items from your order, our dedicated team is more than happy to accommodate your request as long as your order has not yet shipped. Please get in touch with one of our Sales Support Agents as soon as you know you need to make a change, and we'll try and get it done as expediently as possible.

We offer international shipping on a case-by-case basis, excluding some products due to dealer contracts; read more below.

We ship internationally on a case-by-case basis because some products may only be shippable in the US due to our dealer agreements with the manufacturer.

Please note: International shipping quotes do not include duties and taxes of the destination country, which are the responsibility of the recipient.

Mack Cycle ships all orders with FedEx, some small items with USPS. Signature is required on most orders.

Last Updated: March 22, 2024

Feel free to call us at + 1 (305) 661-8363 . We’re always here to help! 

Shipping charges vary based on item weights and shipping zip codes.

Please add the items to your cart with your zip code to calculate shipping.

If you live outside of the contiguous US or would like to have your order expedited, please contact us directly via Live Chat or Orders@mackcycle.com for a more precise quote. Provide as much order information as possible, such as manufacturer SKU, zip code, state, etc.

Please note that some items may be subject to additional shipping and handling charges because of size and weight. If this is the case with your order, we will notify you first for your approval.

While we do our best to ensure items are packed in such a way that they arrive safely, sometimes damage can happen. When it does, please reach out to us and we will make sure a solution is found.

People aren’t the only ones who get road rash. Please inspect your package upon arrival. If a shipment arrives with obvious shipping damage, please inspect the product inside. If you discover damage, please refuse delivery and contact Orders@mackcycle.com. Please provide your name, order number, and shipping address to inform us that you have refused the shipment.

If you find damage after accepting delivery, please save all boxes, packing materials and paperwork – do not throw anything away. Please take photos of all damaged materials and send them, along with your name, order number and shipping address, to Orders@mackcycle.com

Return shipping is not free for standard returns. If you need to return something and want to know how much return shipping will be, reach out!

Last Updated: March 24, 2024

The reason for the partial refund is because we do not offer free return shipping, so the return shipping label cost was deducted from your refund as well as applicable re-stocking fees. Please see our return policy for more details:

Bikes in new condition can be returned or exchanged within 14 days, and 30 days for all other gear. Conditions and fee's may apply, please see below for full details!

Bicycles can be returned or exchanged (in store) within 14 days of delivery or receipt, with shipping and restocking fees. Gear can also be returned or exchanged within 30 days of delivery or receipt. If your bike or item was a special order, it may be subject to a 30% restocking fee, and all closeout equipment and apparel are final sale items and cannot be returned. Please note that original receipts are required for all refunds, and for returns without one, we may issue store credit at our discretion. To see our full return policy and conditions, please see our returns center on our website.

Requesting a return is easy! Once we get your items back, we'll process a refund less any return shipping costs and re-stocking fees.

If your bike or item is still in like-new condition with all original packaging, manuals, and accessories, you can initiate the return process through your order confirmation apge.

Once you've submitted your return request, our returns team will provide a return label if requested. Upon receiving the bike or item, we'll issue the refund. Please note, the cost of the return label will be deducted from the overall refund if we provided one.

Yes! Please initiate an exchange via your order confirmation page.

While there are some exceptions, return shipping is not free.

If you return a bike or gear, we'll deduct the cost of return shipping and any applicable restocking fees from your refund.

• Bicycles may be returned or exchanged within 14 days of delivery.
• Gear may be returned or exchanged within 30 days of delivery.

Shipping and assembly fees are non-refundable for both outbound and return shipments. If the item you are returning originally shipped for free, we will refund your payment less the shipping cost. 

While this may seem excessive, it covers all costs associated with returning a bicycle, including inspection, labor, warehouse handling, paperwork, and depreciation. However, we gladly ship exchanged orders free of charge.

Damaged Items:

People aren’t the only ones who get road rash. Shipping and assembly costs will be refunded if you receive an item that is defective or damaged. If you find the damage after accepting delivery, please save all boxes, packing materials and paperwork – don’t throw anything away – and immediately email us at Orders@mackcycle.com

Returns are processed as quickly as we are able, please reach out if you have further questions!

Once we receive your returned item at our fulfillment center, it will take approximately 5-7 business days to be processed by our staff. After the return has been processed, you will receive an email confirmation.

Returns requests must be filed 14 days for bikes and 30 days for all else, if you're past that timeframe, please reach out.

Bicycles may be returned or exchanged within 14 days of delivery or receiving. Gear may be returned or exchanged within 30 days of delivery or receiving. After this window has passed, we’re unable to accept items for a full cash refund.

If you feel like you have an exceptional circumstance, please contact our online sales support agents at 305 661 8363

Items purchased via the website can be returned in-store at Mack Cycle, provided it meets the criteria of our return policy.

If a item arrives with damage out of the box, send us a email with pictures of the damage and we'll see what we can do to assist!

While we do our best to pack and ship all orders in such a way that they arrive free of any damage, unfortunately accidents can happen during transit. If you do receive something with unexpected damage, please reach out as soon as possible and let us know. We'll ask you to send us an email with detailed photos of the damage to the item and any damage to the packaging to. We're here to assist you with either a replacement item or a no-charge return label, depending on your preference.

We do offer in-store only discounts for various clubs and organizations with proof of active membership or affiliation.

We support various clubs and organizations, and you can find more information about them In-Store at Mack Cycle. For Example, all of our Team Hurricanes x Mack Cycle Team Members participating in the Dolphin's Cancer Challenge receive discounts in-store. These discounts cannot be combined with other offers or promotions, and apply to in-stock products only.

We do normally have a couple sales a year, as well as an occasional flash Friday sale on certain items, subscribe to our emails to keep an eye out!

We regularly offer deals throughout the year, and staying informed will ensure you don't miss out. We encourage you to monitor our website, social media, or subscribe to our newsletter for timely updates on upcoming sales. You can subscribe to our newsletter by entering your email address in the subscription box located at the bottom left of our homepage.

Riding a bike is fun! But if you want to continue having fun and keep your bike out of the shop for long periods of time, you'll need to ensure it's well-maintained.

Why? For starters your bike will be:

• Less likely to have a mechanical issue while on a ride
• Your bike will be as efficient as it can be, helping you ride longer and faster
• Helps keep your drivetrain free of squeaks and shifting smoothly
• Prevents your bike and its components from wearing out prematurely

With these recommended service intervals, your bike should stay in good working order and be dependable for you.

Unfortunately, in this digital age, few manufacturers still produce physical instructions or manuals. However, most of the manufacturers we carry will offer a digital owner’s manual on their company websites to reference.

Please visit your local bike store for all bike assemblies as modern bikes require specialized tools.

Depending on what kind of bike you purchased, it may not come with pedals as original equipment from the manufacturer. Pedals can be a very personal choice, with numerous options to choose from! It’s best to check the listing for your bike. You can also feel free to reach out if you’re in doubt.

We include every small part and all documentation that is sent to us with the bike. If yours didn't have a manual, it's more than likely because that specific vendor chose to put their manuals online. This is a more environmentally friendly practice, you’ll never lose them, and they are always readily available, wherever you are.

If you are unclear about what to call a part on your bike or if you want to understand the lingo at your local bike park, the list below will help you!

Bikes

• MTB: An abbreviation for Mountain Bike; In sandwich terms, "MTB" represents your "meat to bread" ratio.
• Hardtail: A bike with only front suspension.
• Full suspension: A bike with both front and rear suspension.
• Cockpit: The handlebars, stems, and everything attached to them. The place where the rider controls the bike with their hands.
• Geometry: The angles of a bike's frame, which affect how the bike handles.
• Slack: Refers to head tube angle. Slacker head tube angles have a more "raked" fork, placing the front wheel further from the rider and improving descending performance.
• Flip Chip: An adjustment that alters a bikes rear suspension mounting position and alters the bikes geometry. Usually a removable "chip" with 2 positions. 
• Compression Damping: The resistance force when compressing a bike's suspension. 
• Rebound Damping: The resistance force on extension of a bike's suspension.
• Suspension Damping: The process of controlling or stopping a spring’s oscillation on compression or rebound.
• Travel: Refers to the length of suspension "travel" on a bike's suspension.
• Sag: The amount of compression on a bike's suspension at rest with a rider in a ready position.
• Tubeless: When tires are mounted using taped rims, and sealant in replacement of tubes. Utilized on almost all high end mountain bikes.
• Through Axle: A solid axle threaded through a bike's frame or fork. Much stronger than a quick release. 
• Quick Release: An easy to remove, but weak axle standard.
• Boost: The most common hub spacing on current mountain bikes: 110x15mm front, and 148x12mm rear.
• Mullet: A bike using different wheel sizes; business up front, and party out back. Most commonly seen with a 29" wheel in front and a 27.5" wheel in the back.
• Contact patch: The amount of tire physically contacting the ground with a larger patch providing better traction.
• Chain Slap: The sound or feeling of a bike’s chain hitting the chain stay.
• Chain Suck: A grinding sound or feeling when a bike’s chain doesn't cleanly release from the chainring, usually caused by a worn chainring or chain. 
• N+1: The concept where the sample size N stands for how many bikes you currently own, and the +1 stands for how many additional bikes you need. No matter how many bikes you have, the answer to how many you need is always N +1.

Riding

• Joey: A derogatory term used in reference to awkward beginner riders. Usually seen in mismatching attire, wearing too much body armor, on an expensive yet poorly set up bike. Radically overconfident in their limited riding abilities, with no knowledge of trail etiquette.
• XC: Cross country, a riding style primarily focused on long distance efficiency at the expense of downhill speed. Usually hardtail or full suspension bikes with 100-120mm travel.
• Trail: A riding style based on perfect balance between climbing and descending abilities. Usually full suspension bikes with 120-150mm travel.
• Enduro: A riding style based on the popular Enduro race format. Primarily focused on descending; Climb to earn your descent, but downhill is what you live for. Usually full suspension bikes with 150-180mm travel.
• DH: Downhill. Usually lift or shuttle assisted; All descending. Usually full suspension bikes with 180-220mm travel.
• Attack Position: The perfect neutral descending position: Arms and knees bent, neutral position on the bike.
• Yard Sale: When a rider crashes so hard their gear goes flying in every direction.
• Weight Weenie: A rider obsessed with saving weight on their bike, no matter the cost or other negatives.
• Whip: A trick where the rider moves their bike sideways in the air, then whip the bike back to land.
• Roost: When a rider kicks up loose dirt and sand while making a hard turn. Derived from the term "rooster tail".
• Nose Bonk: The act of tapping the front wheel of the bike on the ground mid jump.
• X-Up: Cross up; A trick where the rider turns their bars 180 degrees while airborne, thereby crossing their arms.
• Manual: A form of wheelie where the rider drops their weight behind the bike while in motion, and uses balance without pedaling to maintain momentum. 
• Scrub: When a rider stays low and fast over a jump, often combined with a whip.
• Huck: Launching off a large sketchy feature with no thought for consequence. 
• Drift: The act of sliding into or out of a turn, usually with only the rider's rear wheel.
• Gnar: Refers to a particularly intense or difficult feature, or section of trail.
• Poach: The act of riding an unauthorized trail. Most commonly seen as the riding of unsanctioned trails, or dodging trail access fees. 
• Dialed: Can be used in reference to a bike being absolutely perfectly set up, or when the rider is on their A game creating a feeling of being "dialed".
• Shred: To ride a trail in an aggressive and skillful manner.
• Shralp: Similar to shred or rip, but usually used to refer to hitting bermed turns incredibly hard, creating a loud "SHRALP" sound.
• Sketchy: Commonly used reference to sections of trail which are particularly exposed or dangerous.
• Line: The chosen path by a rider when multiple options are present. Can be good, or bad.
• Dab: Taking your foot off a pedal and tapping off the ground to help maintain balance. 
• Flow: When the features on a trail and ones riding are perfectly in sync and create a feeling akin to floating or flying.
• Clean: To ride a section of trail without incident (ie taking your feet off the pedals).
• Rail: Riding a turn so quickly it feels like being on rails.
• OTB: Over the bars (aka Endo); When a rider goes over the handlebars while crashing.
• KOM: King of the Mountain; Refers to the rider holding the fastest ever time on a given section of trail.
• Pinned: Descending at 100%, going as fast as humanly possible.
• Bomb: Descending a trail "all out" with little regard for consequences.
• Bonk: The feeling of pure, deep, exhaustion when one runs out of energy. Most commonly experienced when one has utilized all carbohydrate stores and run out of easy to burn energy sources. 
• Sandbagging: When a rider knowingly competes with lower skill level riders. Usually seen with insecure mediocre riders who want bragging rights. 
• Shuttle: When the riders' bikes are taken to the top of a trail by a vehicle in order to skip climbing. Popular for enduro and downhill riders. 
• Lift Assisted: When the riders' bikes are taken to the top of the mountain by a chair lift at a ski/snowboard resort. Exclusively for downhill riding. 
• No-Drop: A ride where the group understands no riders will be left behind, everyone sticks together.
• Send it: To "go for it" aggressively, commonly heard in sayings such as "Don't be silly.. Just gonna send it!".
• Session: Repeatedly riding a short section of trail, generally to improve skills.

Trails

• Unsanctioned Trail: Also known as a social, or illegal trail. Any trail that is non permitted, or closed to use. See also: Why we need better mountain biking trail advocacy.
• Why We Need Better Mountain Bike Trail Advocacy: See above.
• Single Track: The most common mountain bike trail type: Narrow and only able to be ridden single file.
• Hero Dirt: Also known as brown pow; When a trails moisture content is absolutely perfect, keeping dust down and creating excellent traction without being wet. Every rider's dream conditions.
• Rock Garden: A short section of trail littered with large rocks.
• Baby Heads: Round rocks the approximate size of a baby's head.
• Fire Road: A boring forest access road that's only exciting for gravel riders, often utilized for climbing to the good stuff. 
• Berm: A banked turn, which can be ridden much faster than a flat turn. Can be either created naturally or built.
• Gap Jump: A jump where the lip and landing are separated by an empty space. Much more dangerous as fully clearing the jump is mandatory.
• Double: Another name for a gap jump, usually used in reference to smaller gaps that aren't mandatory.
• Table(top) Jump: A jump with a raised flat "table" between the lip and landing. Much safer to learn on as the rider can land on the top of the jump if coming up short. 
• Feature: Any sort of additional technical element on a trail, such as a jump, ramp, or drop.
• Wall Ride: A built wooden feature in the form of a steeply angled wall nearly perpendicular to the trail surface.
• Pump Track: A dirt or paved track consisting of banked turns and rollers designed around gaining and maintaining speed by "pumping" the bike instead of pedaling.
• Hip Jump: Any jump where the rider has to change direction in midair to hit the landing.
• Lip: The takeoff or landing edge of a jump.
• Drop: A technical feature, which cannot be rolled, where the rider must drop vertically off the lip. Most commonly off a rock, built wooden ramp, or a cliff. 
• Step up/down: A jump where the landing is significantly higher (up) or lower (down) than the takeoff ramp.
• Kicker: A small jump with a steep takeoff lip.
• Booter: A small jump usually formed from natural features.
• Loam: Soft, moist, and loose dirt. Commonly seen in deep woods of the Pacific Northwest 
• Hardpack: Rock hard packed down dirt.
• Moondust: Deep, powdery, and dusty. Considered less than ideal for riding due to its unpredictable and surfy feel.
• Off-Camber Turn: Any turn where the outside of the turn is lower than the inside edge, generally particularly difficult to maintain traction.

When possible, test riding the bike you want to buy is a great way to make sure it feels right for you. Here's how to request a test ride at one of our locations.

To request a test ride for a bike, simply visit our 'Find Your Store' page linked here: Find Your Store. 

Once you've selected the store where you'd like to test ride the bike, navigate to the top of the page where you'll find a section labeled 'Test Ride, Schedule Now’.

Click on that, and you'll be directed to a page where you can enter the details of the bike you wish to test ride. After submitting your request, our team will forward the request to the store, who will get in touch with you to confirm details and if needed, transfer the requested bike to their store for you.

Warranty considerations can vary among different manufacturers. As the original owner of the bike or product purchased from Mack Cycle, you will have all applicable warranties for your product.

Most manufacturers will require a product to be inspected in person by an authorized retailer to determine if a warranty claim is applicable. This typically involves visiting a local bike shop that is a dealer of the specific product. We can provide you with a PDF receipt for your purchase, which you can bring with you as your original proof of purchase.

For many components and electrical systems on bikes that we carry, warranties can be processed by local bike shops that carry the brand of the component, even if they are unrelated to the manufacturer of the bike itself. Again, we can provide you with a PDF receipt for your purchase as your original proof of purchase.

If there are no bike shops within a reasonable distance to assist you, please let us know, and we can help work with you and the manufacturer toward a solution.

Mack Cycle ensures that the world-class brands we sell have the highest standards in regard to their warranties. To register your bike, it's best to do so directly through the manufacturer's website.

Whether you purchased your bike through our website or in-store at Mack Cycle. We are an authorized dealer of the brands we sell, and we are here to assist you however we can. In order to register your product, please find the steps below!

Step 1: 

The first step to register your new bike is to verify the warranty through the manufacturer's website. Visit their website and confirm the warranty for your specific product. Check what the warranty covers, and see if they offer an online registration option (which they almost certainly do). For example:

• Cervélo: Bike registration

Step 2: 

Manufacturers usually require proof of purchase, serial number, size, model of the product you are registering, as well as the registered owner's details, so make sure to have those handy and enter them accurately.

Step 3:

Once submitted, keep any confirmation or documentation provided in case you need it in the future.

If you placed an order via our website or in store, in most cases we can easily provide you with a PDF receipt.

If you placed an order on our website or purchased something in store, we can easily provide you a PDF of your receipt. If you purchased something in store and you have an account that the purchase was put under, we can easily get you a copy of the receipt. If you purchased something in store without an account, we unfortunately might not be able to find the receipt, as there won't be a name attached. Please get in touch with us with your order number and we’ll reply with the PDF of your sales receipt attached.

We offer a free basic adjustment (30-Day Check) at Mack Cycle within 90 days on all bike purchases from Mack Cycle (proof of purchase required).

Our free adjustments include:

• Brake pad spacing and cable tension
• Gear indexing and cable tension
• Hub bearing adjustments
• BB bearing check
• Headset bearing check

This policy does not cover:

• Normal wear and tear (i.e. bike flats)
• Improper follow up maintenance 
• Installation of parts or accessories not originally intended for, or compatible with, the bicycle as sold
• Damage or failure due to accident, misuse, abuse or neglect
• Labor charges for parts replacements or accessories

No. We do not service e-bikes from brands we do not carry.

Many direct-to-consumer and off-brand e-bikes use proprietary components and require manufacturer-specific diagnostic tools, software, and replacement parts that we do not have access to. For the safety of our customers and our technicians, we cannot assume the liability of servicing these systems.

If you have questions about a specific e-bike, please text Mack Cycle Service at 305 661 8363 and we'll be happy to let you know whether we're able to service it.

Book your bike service online with the experienced technicians at Mack Cycle. Our Miami service department repairs and maintains road bikes, mountain bikes, gravel bikes, hybrid bikes, commuter bikes, kids' bikes, and the electric bike brands we carry. If you're unsure which service your bike needs, contact us by phone, text, email, or live chat—we're happy to help you choose the right option before your visit. Some repairs require an in-person inspection for an accurate diagnosis.

While brands spec their bikes with certain components, at some times they need to ship bikes to dealers with different components due to availability. While not ideal, if spec is changed it will always be for parts of equal value and performance.

In the bicycle industry, suppliers and factories may change specs without notice. This is because bicycles consist of numerous parts sourced from various vendors. Parts are sometimes updated to the most current production generation/iteration or changed based on their availability due to supply chain constraints.

This approach allows manufacturers to maintain a steady inventory flow throughout the year, rather than potentially facing delays of weeks to months or even a year for specific parts. For this reason, we do include the following disclaimer on every product page:

*Product specifications are subject to change without notice.

We appreciate your understanding should any of the information provided by our manufacturers be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention via Live Chat on our website.