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Service Department

The deposit is the minimum service charge. It applies directly to your work order!
Parts are in addition to labor rates.

Bicycle Service & Repair in Miami, Florida

Mack Cycle is Miami's Premier Shimano Certified and SRAM Certified bicycle service center in Miami, Florida. Since 1957, we've been helping cyclists throughout Miami, Coral Gables, South Miami, Pinecrest, Coconut Grove, Key Biscayne, and South Florida keep their bicycles performing at their best.

Our factory-trained technicians specialize in servicing premium road bikes, gravel bikes, mountain bikes, triathlon bikes, commuter bikes, and approved electric bikes. We work with today's most advanced bicycles, including carbon fiber frames, electronic shifting systems, hydraulic disc brakes, and high-performance wheelsets.

General Bicycle Tune-Ups

General bicycle tune-ups vary in price depending on bike type and labor involved. I.E. analog (non-electric), non-triathlon-specific bicycles, 

Every bicycle is inspected by our experienced service technicians to determine the maintenance and repairs needed for safe, reliable performance.

Electric Bike Service

Electric bike tune-ups and repairs are available for approved brands we carry, including:

  • Specialized
  • Electra
  • Giant
  • Liv
  • Pinarello
  • BMC
  • Cannondale

Because modern e-bikes require brand-specific diagnostic software, replacement parts, and factory training, we do not service the electronic systems of most electric bikes from brands we do not sell.

Premium Bicycle Brands We Service

We regularly service bicycles from industry leading brands, including:

  • Specialized
  • Pinarello
  • BMC
  • Cannondale
  • Giant
  • Liv
  • Cervélo
  • Electra

Components & Systems We Service

Our Shimano Certified and SRAM Certified technicians routinely work on:

  • Shimano Di2 electronic shifting
  • SRAM AXS wireless shifting
  • Shimano hydraulic disc brakes
  • SRAM hydraulic disc brakes
  • Carbon fiber road bikes
  • Gravel bikes
  • Triathlon bikes
  • Mountain bikes
  • Performance wheelsets
  • Tubeless tire systems
  • Drivetrain cleaning and replacement
  • Brake adjustments
  • Derailleur adjustments
  • Wheel truing
  • Complete bicycle tune-ups

Service Eligibility

To provide the highest level of service and maintain reasonable turnaround times, we primarily service:

  • Bicycles purchased from Mack Cycle.
  • Bicycle brands currently sold by Mack Cycle.

If you're unsure whether we can service your bike, please call or text us before scheduling an appointment. We'll be happy to help determine if your bicycle is eligible for service.

Service Appointments

All bicycle service is scheduled by online appointment.

Due to high demand, we accept a limited number of service appointments each day to ensure every bicycle receives the attention it deserves.

Bicycle Pick-Up Policy

Completed bicycles and service items must be picked up within 7 days of notification to avoid storage fees.

Bicycles left for 31 days after completion will be considered abandoned and become the property of Mack Cycle.

Questions?

Need help determining whether your bicycle is serviceable?

Call or text the Mack Cycle Service Department at (305) 661-8363, or start a Live Chat with our team. We'll be happy to answer your questions and help you schedule the right service.

Thank you for choosing Mack Cycle. We look forward to keeping your bike performing like new.

We're Hiring!
We're always looking for talented professional bicycle mechanics. If you know an experienced technician who is passionate about cycling and exceptional customer service, we'd love to hear from them.

    SERVICEABLE BRANDS + BIKES WE SELL

    the brands you love

    "Mack is full of friendly staff and very knowledgeable technicians. I've taken my bikes to every shop in miami sometimes because of work or other issues, 9 times out of 10 I have to take it back to mack for it to be done correctly. Logan is a wizard when it comes to bikes and will have your bike riding crisp and clean." - Adrian U. 

    BIKE FIT & CONSULTING SERVICES

    Mack Cycle Fit Studio; established suite of services, give you access to the tools and expertise needed to help you achieve your goals.

    Services include: 3D bike fitting, new bike and equipment consultation, and custom 3D printed saddles.

    Our services go beyond old-school plug and play, with an immersive experience that includes in-depth education to ensure you not only find speed and comfort, but also become smarter about your approach to riding.

    "Mack Cycle is the bomb. They’ve been around forever. I remember taking my bike there in 1980 when I was eight years old, to get flat tires fixed. I’m 52 years old now. After many decades, I recently took my bike there, hoping to get some consultation on purchasing some puncture-resistant tires. I assumed I would have to order them online, and then bring them back and have them installed. I worried it would be quite expensive. Not only did they have the right tires I was looking for in stock, but they were super affordable." - Gentry F.

    Frequently Asked Questions

    Find answers to common questions about Mack Cycle's bike repair services
    • Most standard repairs are completed within 24-48 hours. More complex repairs, custom builds, or service requiring special order parts may take longer, and we'll provide you with an estimated timeline when you drop off your bike.

    • While walk-ins are welcome, we recommend scheduling an appointment to ensure a technician is available. This will minimize your wait time. You can book online or call us directly.

    • We service all types of bicycles including road bikes, mountain bikes, gravel bikes, BMX, e-bikes, and more. Our experienced technicians are trained to work on all major brands and models.

    • In most cases, no.

      Please contact our service department before your appointment so we can verify compatibility and discuss labor charges.

    • We'll notify you as soon as your bicycle is ready for pickup.

      Completed bicycles should be picked up within 7 days to avoid storage charges.

    • Bicycles left for 31 days after completion are considered abandoned and become the property of Mack Cycle.

    • Mack Cycle is located in Miami, Florida, and proudly serves cyclists throughout South Miami, Coral Gables, Pinecrest, Coconut Grove, Key Biscayne, Kendall, and the surrounding South Florida communities.

      Visit us at 5995 Sunset Drive, Miami, Fl 33143

    • You can schedule your appointment online, call or text our Service Department at (305) 661-8363, or start a Live Chat on our website. Our team will help you choose the service that's right for your bicycle.

    • Yes. Mack Cycle's is a premium service department. Staffed by Shimano Certified and SRAM Certified technicians who work on today's most advanced and modern bicycle components and drivetrains.

    • Yes. Our technicians diagnose, adjust, update, and service Shimano Di2 electronic shifting systems.

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